How to get a refund from PayPal | The Verge

acastro_180410_1777_payapl_0003.0 How to get a refund from PayPal | The Verge
Illustration by Alex Castro / The Verge

It’s a situation none of us want to deal with but most of us will have to deal with sooner or later. You buy a product online, and it arrives damaged. Or the wrong color. Or it simply doesn’t work. Or the description doesn’t match the product. Or it simply never shows up at all.

What do you do?

If you bought the product through PayPal, you do have options — but you’re going to have to be patient. There is a variety of steps to work through to get your payment back. First, a bit of explanation — and a warning.

PayPal offers what it calls its Purchase Protection Program to anyone who purchases something through its service, so if there is a problem, you have a way to get your money back. The basic steps are laid down in PayPal’s Help page…

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